--- title: How to Get Better Results Out of Your Commercial Landscaping Company description: A commercial landscaping Company located in the bay area; providing HOA and Apartment landscaping services image: https://blog.floraterra.com/hs-fs/hub/345318/file-976937346.jpg --- [![Floraterra](https://blog.floraterra.com/hs-fs/file-711332346-gif/images/floraterra-logo.gif "Floraterra")](http://www.floraterra.com/San-Jose-Bay-Area-Landscape-Management.asp) ![tagline](https://blog.floraterra.com/hs-fs/file-711332351-gif/images/tagline.gif) - [![see FloraTerra on Facebook](https://blog.floraterra.com/hs-fs/file-705840289-png/images/facebook_24.png?width=24&height=24&name=facebook_24.png "see FloraTerra on Facebook")](http://www.facebook.com/pages/FloraTerra-Landscape-Management/112209338895454) - [![see FloraTerra on Twitter](https://blog.floraterra.com/hs-fs/file-705840284-png/images/twitter_24.png?width=24&height=24&name=twitter_24.png "see FloraTerra on Twitter")](https://twitter.com/#!/Flora_Terra) - [![see FloraTerra on Linkedin](https://blog.floraterra.com/hs-fs/file-705840294-png/images/linkedin_24.png?width=24&height=24&name=linkedin_24.png "see FloraTerra on Linkedin")](http://www.linkedin.com/company/flora-terra-landscape-management) Call Today: 408-275-1200 # Commercial Landscaping Blog for The San Jose | Bay Area, CA ## [How to Get Better Results Out of Your Commercial Landscaping Company](https://blog.floraterra.com/commercial-landscaping-company-in-san-jose-bay-area) Posted by [Sabrina Ayala](https://blog.floraterra.com/author/sabrina-ayala) on Jun 22, 2015 9:00:00 AM - [Tweet](https://twitter.com/share) [![](https://assets.pinterest.com/images/pidgets/pinit_fg_en_rect_gray_20.png)](https://www.pinterest.com/pin/create/button/?url=https://blog.floraterra.com/commercial-landscaping-company-in-san-jose-bay-area&media=http://offers.floraterra.com/hs-fs/hub/345318/file-976937346-jpg/shutterstock_113969017.jpg) ## ![shutterstock_93892543](https://blog.floraterra.com/hs-fs/hub/345318/file-976937346.jpg?width=280&name=file-976937346.jpg "shutterstock_93892543") ## How to Get More Out of Your Bay Area Landscaping Company A great Commercial Landscaping Company provides more than mowing, blowing  and moving on to the next property. If you want to have an exceptional open green space and a solidified relationship with your bay area landscaping company you need to keep reading on. ## Great Customer Service is More About Communication and Response Many companies call there selves landscape experts but partnering with a company that can provide great landscaping service with unparalleled customer service is not easy to come by. Landscape companies can mow and blow calling themselves “landscape management experts” but good customer service is not easy to find, it requires ongoing communication and respose when you need it.  ## Bay Area Landscaping Professionals Some companies have dedicated team members that provide proactive customer service for each one of their customers large or small alike.  ## Assigned Commercial Landscaping Manager Properly structured landscape companies have an assigned Account Manager for their individual clients. This account manager is the face of the company and communicates directly with the customer on a regular basis; the account manager also supervises and directs the field crew that is assigned to service the property. The account manager makes sure that the work is being carried out according with the landscaping specifications -scope of work ensuring a happy customer outcome. ## Customer Assurance, Assessment and Review One of the primary systems that we use for this is called Customer Assurance Care.  This is a scheduled visit to the property to review, assess and discuss things that are going in the right direction and functions that need to move up the priority chain.  Some clients prefer this more frequently than others, for example ABC Co. wants it set for once per month while others prefer it quarterly, and some just twice yearly, we customize our program to meet each client’s needs. ## So what is a Customer Assurance Call Exactly? Customer, Assurance, Assessment, Review. This is the scheduled time that the Account Manager meets with you personally and reviews your job site priorities, regardless if it is a large corporate campus or a luxury apartment community it’s about constant improvement.  When meeting with the customer, we also take your feedback and communicate the information to the assigned service crew. At the end of the day, our goal is to provide you with the level of service that everyone can be proud of. Our team members are valued like family and when we are able to step up to the plate providing a high level of service we commend them for an exceptional outcome and we want to do that over and over again. ## **Proactive Service, Exceptional Communication, Followup** ## **= GREAT CUSTOMER SERVICE!** We are always evaluating our customer service procedures for clear communication amongst our management team as well external communication with our clients and vendors. Communication is the primary area that creates the best customer service and this is an area that can always strive to improve upon, that is why we appreciate your feedback. ## We Appreciate Our Customers Providing Us with Their Feedback We have regular scheduled training s with our team that covers things like appropriate response times, job site etiquette, formal follow up procedures as well as published guidelines for pro-active communication as discussed above. We are not a perfect company by any means, but we sincerely appreciate  our customers ongoing feedback sharing there constructive criticism for improved communication as we understand that each customers has different priorities and expectations.  ## [Click Here If You Need Customer Service?](https://offers.floraterra.com/contactus_customer_service) ## Landscaping is not just about mowing grass and trimming plants and we understand that .You can also call our office at 408.275.1200 Thank you! ## And if you want timely landscaping tips for trees, [please click below to join our landscaping blog.](https://offers.floraterra.com/blog-landing-page)  [![New Call-to-action](https://no-cache.hubspot.com/cta/default/345318/7c6bab76-1121-4775-9a99-4042c0f6aaf3.png)](https://cta-redirect.hubspot.com/cta/redirect/345318/7c6bab76-1121-4775-9a99-4042c0f6aaf3)   #### Commercial Landscape Maintenance Company FloraTerra is a landscaping provider offering commercial landscape improvements and commercial tree care. A San Jose landscaping company providing a complete range of outdoor landscaping services including tree pruning for shopping centers, landscape maintenance for Retail Shopping Centers, Water Management for Institutional Landscaping, Landscape Design for R & D Developments, Landscape Maintenance for Luxury Apartments, Residential Estate Design Build Service, Landscape Improvements for HOA, Sprinkler Repair for Condominium Developments and Sustainable Landscaping for Commercial Office Parks. San Jose | Santa Clara | San Francisco Bay Area | Fremont | Sunnyvale | Milpitas | South Bay Topics: [Landscape Planning](https://blog.floraterra.com/topic/landscape-planning), [Landscape Maintenance](https://blog.floraterra.com/topic/landscape-maintenance), [Tree Care](https://blog.floraterra.com/topic/tree-care) ## SUBSCRIBE TO EMAIL UPDATES ## REQUEST A ESTIMATE [![New Call-to-action](https://no-cache.hubspot.com/cta/default/345318/249e05e0-25b2-4245-a128-4363d6deb640.png)](https://cta-redirect.hubspot.com/cta/redirect/345318/249e05e0-25b2-4245-a128-4363d6deb640)     [![New Call-to-action](https://no-cache.hubspot.com/cta/default/345318/f618b049-7d7f-465f-a0c9-47d7e73778ef.png)](https://cta-redirect.hubspot.com/cta/redirect/345318/f618b049-7d7f-465f-a0c9-47d7e73778ef) ### Popular Posts ### Recent Posts ### Posts by Topic - [Landscape Planning (419)](https://blog.floraterra.com/topic/landscape-planning) - [Landscape Maintenance (414)](https://blog.floraterra.com/topic/landscape-maintenance) - 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Professional Commercial Landscape Management and Water Resource Management Services in The San Jose Bay Area  San Jose, South San Jose, West San Jose, East San Jose, San Jose Bay Area, Downtown San Jose, Willow Glen, Cambrian Park, Campbell, Los Gatos, Saratoga, Cupertino, Morgan Hill, South Santa Clara County, Gilroy, San Martin, Santa Clara, Sunnyvale, Mountain View, Menlo Park, Atherton, Palo Alto, Milpitas, Fremont, Newark, Hayward, Union City, San Mateo, Foster City, Redwood Shores, Redwood City, Woodside, San Francisco Bay Area, South San Francisco.  Tri-Valley Region - Pleasanton, Livermore, San Ramon, Dublin, Danville Central Coast, North Coast - Carmel, Pacific Grove, Monterey, Seaside, Salinas Valley, Half Moon Bay, Pacifica ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Sabrina Ayala", "url" : "https://blog.floraterra.com/author/sabrina-ayala" }, "datePublished" : "2015-06-22T16:00:00.000Z", "headline" : "How to Get Better Results Out of Your Commercial Landscaping Company", "image" : [ "https://blog.floraterra.com/hs-fs/hub/345318/file-976937346.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.floraterra.com/commercial-landscaping-company-in-san-jose-bay-area", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.floraterra.com/hs-fs/file-711332346-gif/images/floraterra-logo.gif" }, "name" : "Floraterra Landscape" } } ```