Commercial Landscaping Blog for The San Jose | Bay Area, CA

Why Your [Commercial Landscaping Service] is Missing the Mark

Posted by Sabrina Ayala on Dec 4, 2014 8:00:00 AM

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Why Your [Customer Service] is Missing the Mark

(And How You Can Fix It !) 

Great Commercial Landscaping Services is not just about mowing, blowing  and moving on to the next property. If you want to have an exceptional open green space and a solidified relationship with your bay area landscaping company you need to keep reading on.

Great Customer Service is More Than Just Mowing and Blowing

Many companies call there selves landscape experts but partnering with a company that can provide great landscaping service with unparalleled customer service is not easy to come by. Landscape companies can mow and blow calling themselves “landscape management experts” but good customer service is not easy to find. 

Bay Area Landscape Professionals

Some companies have dedicated team members that provide proactive customer service for each one of their customers large or small alike. 

Assigned Commercial Landscaping Account Manager

Properly structured landscape companies have an assigned Account Manager for their individual clients. This account manager is the face of the company and communicates directly with the customer on a regular basis; the account manager also supervises and directs the field crew that is assigned to service the property. The account manager makes sure that the work is being carried out according with the landscaping specifications -scope of work ensuring a happy customer outcome.

Customer Assurance, Assessment and Review

One of the primary systems that we use for this is called Customer Assurance Care.  This is a scheduled visit to the property to review, assess and discuss things that are going in the right direction and functions that need to move up the priority chain.  Some clients prefer this more frequently than others, for example ABC Co. wants it set for once per month while others prefer it quarterly, and some just twice yearly, we customize our program to meet each client’s needs.

So what is a Customer Assurance Call Exactly?

Customer, Assurance, Assessment, Review. This is the scheduled time that the Account Manager meets with you personally and reviews your job site priorities, regardless if it is a large corporate campus or a luxury apartment community it’s about constant improvement.  When meeting with the customer, we also take your feedback and communicate the information to the assigned service crew. At the end of the day, our goal is to provide you with the level of service that everyone can be proud of. Our team members are valued like family and when we are able to step up to the plate providing a high level of service we commend them for an exceptional outcome and we want to do that over and over again.

Proactive Service, Exceptional Communication, Followup

= GREAT CUSTOMER SERVICE!

We are always evaluating our customer service procedures for clear communication amongst our management team as well external communication with our clients and vendors. Communication is the primary area that creates the best customer service and this is an area that can always strive to improve upon, that is why we appreciate your feedback.

We Appreciate Our Customers Providing Us with Their Feedback

We have regular scheduled trainings with our team that covers things like appropriate response times, job site etiquette, formal follow up procedures as well as published guidelines for pro-active communication as discussed above. We are not a perfect company by any means, but we sincerely appreciate  our customers ongoing feedback sharing there constructive criticism for improved communication as we understand that each customers has different priorities and expectations. 

Click Here If You Need Customer Service?

Landscaping is not just about mowing grass and trimming plants and we understand that .You can also call our office at 408.275.1200 Thank you!

And if you want timely landscaping tips for trees, please click below to join our landscaping blog.

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HOA and Apartment Landscaping in The Bay Area | San Jose | Santa Clara | Milpitas 

FloraTerra is a landscaping provider offering commercial landscape improvements and commercial tree care. A San Jose landscaping company providing a complete range of outdoor landscaping services including tree pruning for shopping centers, landscape maintenance for Retail Shopping Centers, Water Management for Institutional Landscaping, Landscape Design for R & D Developments, Landscape Maintenance for Luxury Apartments, Residential Estate Design Build Service, Landscape Improvements for HOA, Sprinkler Repair for Condominium Developments and Sustainable Landscaping for Commercial Office Parks.

San Jose | Santa Clara | San Francisco Bay Area | Fremont | Sunnyvale | Milpitas | South Bay

Topics: Landscape Planning, Landscape Maintenance, Tree Care